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The verification approach faced multiple problems, leading to frustration and the following lack of the remaining harmony. The Complaints Team concluded the criticism was shut, as being the player had opted to Perform down her equilibrium, and emphasised the necessity of your verification techniques.

The participant submitted all requested documents instantly, like ID, a selfie with ID, bank statements, handle confirmations, and Skrill page particulars. The difficulty was settled once the participant confirmed her cooperation and document submission. We marked the grievance as settled subsequent her affirmation.

The Complaints Crew reviewed the situation and confirmed which the phrases said any bet exceeding the €5 Restrict during an Lively reward resulted in forfeiture of winnings. Consequently, the complaint was closed as no even further assistance can be furnished.

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Customer care had been unresponsive and dismissive. The difficulty remained unresolved as being the player did not reply to the Complaints Crew's inquiries, causing the complaint staying turned down.

The grievance was finally rejected mainly because of the participant's not enough reaction to the Complaints Group's requests for further more details, which prevented any further more investigation into The difficulty.

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